Shaifali
Delivering secure, scalable, and high-performance IT solutions by optimizing infrastructure, strengthening network security, and ensuring seamless system operations for modern businesses.
- About Me
I am an IT Solutions Specialist with over 5 years of experience in IT operations and technical support, focused on delivering reliable and scalable solutions. I specialize in infrastructure troubleshooting, network management, and cloud technologies, ensuring systems run efficiently and securely. My approach combines strong technical expertise with a customer-focused mindset, allowing me to resolve issues quickly while improving overall system performance.
Skilled at diagnosing issues and delivering efficient, practical solutions.
Committed to maintaining stable, secure, and high-performing IT systems.
Dedicated to providing responsive support and ensuring user satisfaction.
- Professional Experience
Technical Support Specialist
Tenom Technologies | Aug 2025 – Present
Providing Level 1 and Level 2 IT support, resolving hardware, software, and network issues efficiently. Managing network infrastructure using Cisco Meraki along with DNS, DHCP, and IP configurations. Handling device management through Microsoft Intune and supporting user onboarding/offboarding via Microsoft 365. Successfully migrated hundreds of systems to Windows 11 while maintaining high service reliability and SLA compliance.
Front Desk IT Analyst
TCC Canada | Mar 2023 – Dec 2024
Delivered Tier-1 technical support by troubleshooting network connectivity, system performance, and Microsoft 365 issues. Managed support tickets using Zendesk and ensured timely resolution. Contributed to reducing system downtime by 30% and supported hybrid work environments including video conferencing and secure access setups.
System & Network Engineer
Ashriya Infotech | Apr 2017 – Nov 2020
Managed IT infrastructure including Windows Server, Active Directory, DNS, and DHCP. Configured routing protocols such as OSPF, EIGRP, and RIP to ensure efficient network communication. Improved system performance and reduced downtime by 25% through proactive monitoring, maintenance, and troubleshooting while enforcing security policies.
Consistently delivering stable and efficient IT support with high SLA performance.
Quickly resolving user issues and minimizing system downtime.
Strong foundation in networking, systems, and infrastructure management.
- Projects
Showcasing practical solutions built with real-world networking and IT expertise.
Secure Campus Area Network (CAN)
Designed and implemented a secure campus network with VLAN segmentation, STP for loop prevention, and EtherChannel for improved performance. Configured OSPF and BGP for efficient routing and enabled secure remote access using SSH, ensuring a scalable and well-protected network environment.
SOHO Network Design & Implementation
Developed a complete Small Office/Home Office network setup, including routing, switching, and remote access configuration. Deployed Cisco IP phones with CUCM integration, ensuring smooth communication and efficient network management.
- Skills
“A versatile skill set focused on networking, cloud technologies, and reliable IT support.”
Cisco Networking
- Cisco Routers (1800, 2600, 2800 Series)
- Cisco Switches (2950, 3750 Series)
- VLAN Configuration
- Spanning Tree Protocol (STP)
- VLAN Trunking Protocol (VTP)
- Dynamic Trunking Protocol (DTP)
Routing & Switching
- Static Routing
- RIP (Routing Information Protocol)
- OSPF (Open Shortest Path First)
- BGP (Border Gateway Protocol)
- EIGRP (Enhanced Interior Gateway Routing Protocol)
- Route Summarization
- Load Balancing
Network Security
- VPN Configuration
- Access Control Lists (ACL)
- Network Address Translation (NAT/PAT)
- Point-to-Point Protocol (PPP)
- DHCP Server Configuration
- DNS Management
Network Infrastructure
- LAN/WAN Design
- Layer 2 Switching
- Layer 3 Switching
- MPLS Networks
- Network Troubleshooting
- Performance Optimization
Operating Systems
- Windows Server 2012/2016/2019/2022
- Active Directory
- Group Policy Management
- Linux RHEL
- Windows 10/11
- Server Administration
Programming & Scripting
- Python
- PowerShell
- Shell Scripting
- Automation Scripts
- Network Automation
Software & Tools
- Jira
- Zendesk
- Cisco Unified Communications Manager (CUCM)
- Cisco Packet Tracer
- GNS3
- EVE-NG
- ConnectWise PSA
Cloud & Virtualization
- Microsoft Azure
- Microsoft 365 Administration
- Azure Active Directory
- Hyper-V
- VMware
- Cloud Resource Management
Remote Access Tools
- TeamViewer
- AnyDesk
- Microsoft Teams
- ConnectWise RMM Expert
- ConnectWise Screen Connect
- Remote Desktop Services
- Education & Certification
Bachelor of Computer Applications (BCA) - Kurukshetra University.
Built a strong foundation in computer systems, programming, database management, and networking fundamentals.
Master of Computer Applications (MCA) - Kurukshetra University
Enhanced my knowledge of software development, enterprise technologies, system administration, and IT infrastructure.
Master's in Computer Security & Forensic Administration - Fairleigh Dickinson University
Specialized in network design, network security and enterprise troubleshooting.
“I continue to build secure, scalable, and efficient IT solutions that support modern business operations.”
